Service policies made clear.
Review service hours, cancellation rules, wait times, payments, and ride expectations before scheduling.
Partner With HSMT
Tell us about your organization and transportation coordination needs.
Provider Standards
Healthy Start maintains service policies that support reliable transportation, accurate documentation, confidentiality, accessibility, and compliance with applicable program requirements.
Provide transportation services as agreed and in accordance with applicable service standards.
Maintain financial, operational, and program records needed to support service delivery, reimbursement, and quality review.
Protect client information and share it only with authorized staff who need it to coordinate, manage, or deliver transportation services.
Follow applicable state licensing standards, accrediting standards, and service criteria established for quality transportation support.
Support accessibility requirements, including Section 504 principles, and prohibit discrimination in service operations.
Operate in alignment with applicable civil rights requirements, including Title VI and Title VII principles.
Records and Responsibility
Clear records and accountable service practices help partners, riders, and care teams understand what was scheduled, authorized, and delivered.
Maintain appropriate ride, program, and client service records that document authorized services and completed transportation support.
Accept responsibility for service deviations caused by provider actions, officers, employees, agents, or representatives.
Ride Expectations
These operating policies help riders and partners plan transportation with fewer delays and clearer expectations.
Book at least 24 hours in advance when possible so vehicle type, pickup timing, and mobility needs can be confirmed.
Call as soon as plans change so we can adjust routing, release vehicle capacity, and communicate with affected parties.
Payment details are confirmed through approved channels. Do not include card numbers or sensitive payment data in website forms.
FAQ
How do I get started?▾
Use the form on this page or call (252) 674-1812 so we can route your request to the right team.
Do you support wheelchair-accessible rides?▾
Yes. We coordinate wheelchair-accessible options when requested and available.
What areas do you serve?▾
Healthy Start serves multiple counties across Eastern and Central North Carolina. Visit the coverage page for the current list.
Have another question? Visit the full FAQ or contact us.